Dear Valued Customers and Partners,
We hope this message finds you well. We are writing to inform you of some significant changes in our development plans and service offerings.
After careful consideration and analysis of our current business environment, we have made the difficult decision to halt all new development initiatives. This decision stems from two primary reasons that have deeply impacted our operations:
- Declining Sales: Over recent quarters, we have experienced a notable decline in sales, which has made it financially challenging to sustain our current level of development activities.
- Lack of Custom Development Requests: We have observed a significant decrease in requests for custom development projects. This shift in demand has further contributed to our decision to refocus our efforts.
As a consequence of this decision, regrettably, we must discontinue our development team. However, we want to assure you that we remain committed to supporting our existing modules and features. While we will continue to address critical bugs, please be advised that our response times to support tickets may be slower during this transitional period.
Moving forward, any requests for enhancements or minor improvements beyond critical bug fixes will necessitate a paid development service. Moreover, we regret to inform you that we are unable to accommodate any new custom development projects unless they meet a minimum commitment of three to four months.
We acknowledge the impact of this decision on our valued customers and partners. We have always strived to deliver high-quality products and services, including our recent efforts in developing a Flutter version of our application, aimed at meeting the evolving needs of businesses in the Siberian community.
We sincerely appreciate your understanding and support during this challenging time. Your trust in our team and modules has been invaluable, and we are deeply grateful for the relationships we have built with each of you.
While we understand that these changes may pose challenges, we believe they are necessary steps to ensure the long-term sustainability of our business. If you have any questions or concerns regarding these adjustments, please do not hesitate to reach out to us directly.
Thank you for your continued partnership and understanding as we navigate this transition together.