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Dear Sir,
I’ve noticed that, after e new order has been issued, the system gives and error message in case of delivery at customer office / house when I get inside the order on the console in order to change its status from “to be paid” to “any other status”..
The field “Customer Address” is always left blank as, in case of delivery, it’s not a necessary information to be specified on the order (it would only create a further unnecessary step to be completed by the final customer and this is the reason why it has not been introduced).
Can you please tell me how to solve this problem avoiding further prblems to my customers?
I look forward to hearing from you
Thank you
Marco Cedola

Posted new comment

yes, i also have the same issue

Hello Mr. Cedola,

I would like to know if your issue got resolved by provided solution or are you still getting the error as per you said in your post?

Have a nice day!

Best Regards,
Support Team.

Dear Suata, Unfortunately I’m still getting the errore messege

Hello Mr. Cedola,

We are working on this issue. i will inform you once the issue gets solved.

Best Regards,
Support Team.

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Hello Mr. Cedola,

Thank you for reaching out on support.

The attached picture is not very much clear. From your description i assume that you have the issue with the Delivery address fields.
You can keep delivery address “Optional/Mandatory/Hidden” from the “Commercepro backend settings”.
Please find the attachment for the reference.

If the problem still continues, please let us know so that we can fix it from our end.

Have a nice day!

Best Regards,
Support Team.

Posted new comment

Dear Sujata,

the “customer adress” is set on “hidden” (in this case it is done on pourpose as it’s not being requested by the owner of the App).

During the purcase process it’s fine but, when the owner enter order in order to modiffy it’s status, it is beng requested as compulsory and this can create problems as the customer has already completed its purchase.

Thank you very much for your help

Marco

Hello Mr. Cedola,

Thank you very much for the feedback. I have forwarded this issue to our team. we will try to look into this issue as soon as possible.

Have a nice day!

Best Regards,
Support Team.

Dear Sir,

with reference to your notice saying that the picture and the error message is not a very good quality picture I specify that the error message (with the red lable) says:

Fill in the following fields:
delivery address

The Problem is that the delivery adress has been specified and only specifying an adress under “customer address” the system allows to overcome the problem.

I hope you can solve the problem

Thank you

Marco Cedola

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April 12, 2024 11:30 pm